Terms of Use and Service

Last updated January 17 2023

This website is owned and operated by

Mark Colclough ApS
Smørmosetoften 8
5700 Svendborg
Denmark

E-mail: hello@therapy-mark.com

EU Tax No.: DK38285424

When using the website, as well as by creating a profile, you accept the terms and guidelines below.

Consent

When using the website, as well as by creating a profile, you consent to us processing your cookie and personal data. You can read more about this in our cookie policy and privacy policy.

Your profile

To create a profile, you must be 18 years of age.

It is not permitted to provide your or someone else’s email address, telephone number, postal address, LinkedIn, Skype, Tik Tok, Snapchat, Facebook, WhatsApp, Messenger, Signal or any other form of contact information in your profile.

It is also not permitted to link to other websites from your profile, or otherwise transfer visitors to websites outside of this domain.

Finally, it is not permitted to use this platform for trade or marketing, including inviting to, conducting, or advertising events outside of this domain.

We reserve the right to lock or delete profiles deemed to be acting in violation of these terms.

If we are forced to delete a profile because of a violation of these conditions, any services, meetings, sessions and any remaining membership will not be refunded.

Inactive profiles without membership are automatically deleted after 180 days.

You can delete your profile yourself at any time. When your profile is deleted, it is no longer visible to other users on the website. We then delete your data after 14 days unless you have made purchases in connection with the profile. Your purchase history is stored in accordance with current legislation.

Pictures, video, etc.

You can upload a profile picture to your profile. Your profile picture must be wholly or partly of yourself and you must have the copyright or right to use it. Only the person who owns the profile may appear in the picture.

Under no circumstances may persons under the age of 18 appear in the content uploaded to the website.

Content that is in violation of Danish legislation, or that is in violation of these conditions, or that we otherwise does not wish to store, etc. for any reason, may be deleted by us without notice. In case of doubt, it is us alone that determines whether the content complies with these general conditions and guidelines, etc.

Note: Please be aware that content posted on the Internet may potentially be saved by other users, over which we have no control. Therefore, choose carefully which image you choose to publish for your profile.

License

When you share content via this platform or its chat functions, it is a prerequisite for our functionality that we have access to process this content. You hereby grant the license for this by creating a profile with us. You therefore, with your consent, grant the website a non-exclusive, worldwide license, which may be transferred, licensed and is free of charge, to server store, use, distribute, modify, run, copy, play or display, translate and create derivative works of your content, insofar as it is necessary for the website to function and for the website to otherwise deliver its products and services to you.

The license ends when you delete content from our servers, but no later than within 14 days, regardless of the reason for the deletion. This also applies when your profile is deleted. If our website’s functionality does not allow you to delete content, customer support is ready to help you.

You retain any intellectual property rights as well as marketing rights to content as well as your name, your profile picture and any information about the purchase of a service or subscription on the website subject to the above.

General purpose

Profiles on the website are only intended as an offer to companies, employees and private individuals who have an interest in the services and subscriptions that we offer. The profiles must therefore not contain advertising or be linked to financial interests without the website’s permission.

The profile is personal and therefore may not be transferred to another person without the prior permission of this domain.

Responsibility

We assume no responsibility for any damage caused to persons or things because of activities following the creation of the profile. We further assume no responsibility for the content of profiles and the truthfulness of content.

We cannot be held responsible for any crashes, errors or technical complications that may occur on or in relation to the website. We assume no responsibility for errors and omissions in the content online on the website.

We assume no responsibility for the content of the websites which have links to or from our website.

We do not take responsibility for problems between third parties and the user that may occur due to the user’s illegal or tortious use of the website.

Dispute

In case of dispute or doubt regarding the interpretation of these conditions, it is only this domain that makes the final decision.

We reserve the right to update these guidelines at any time. If our conditions change, you will be made aware of this when you next log in to the profile.

Trading conditions

Last updated January 17 2023

This website is owned and operated by

Mark Colclough ApS
Smørmosetoften 8
5700 Svendborg
Denmark

E-mail: hello@therapy-mark.com

EU Tax No.: DK38285424

By creating a subscription or by purchasing service(s) on this website you accept the terms and conditions below. The general conditions that you accepted in connection with the creation of your profile apply concurrently with these trading conditions.

We also refer to the general sales and contract law rules, including the rules on consumer agreements in Danish law as well as the provisions of the Sales Act. You must be at least 18 years old to be able to make purchases on the website.

Acceptance of conditions upon purchase

By entering into your purchase, you accept that we may deduct the agreed amount either once or periodically, in accordance with the selected service. We may renew your purchase automatically until you unsubscribe from the selected recurring service.

The conclusion of the agreement and receipt

When you have made a purchase, you will receive a receipt by e-mail. This receipt is your proof of your purchase and serves as documentation for the concluded agreement. You can also access your purchases and purchase history via your profile on our website.

Subscription

By purchasing an ongoing subscription, you agree that it will be automatically renewed until you choose to cancel it (see cancellation conditions below). You thereby enter into an agreement with us whereby you accept that we will continuously deduct an amount corresponding to the price of the selected subscription from the credit or debit card that you have chosen to pay for the subscription.

Subscription renewal

Current subscriptions are renewed approx. 4 hours before your profile time expires. This is to ensure that your membership is not closed.

MobilePay subscriptions will be renewed around 02.00 on the day your profile expires.

Our website does not save your payment cards, this is handled directly by Freepay ApS.

On the bank statement you will see your payment information as “Mark Colclough ApS”

Unsubscribe

You can cancel your current service at any time, but you will be charged according to the selected service until any commitment period has expired. You can see the possible binding period on your receipt. Termination of the subscription does not affect the current period of your existing subscription. Once service is terminated, it cannot be resumed without making a new purchase. Overdue charges for the period up to the end of the subscription are not refunded regardless of termination.

Binding period

Your subscription will be activated as soon as your payment method is approved. In addition to the ongoing subscription, there is no binding period. You must cancel your current subscription via your account at least 18 hours before expiry. The termination only takes effect when you receive a confirmation email from us.

Changes, cancellations or no-shows

Moving a session costs 15% of the session price if there are more than 3 working days to the agreed session, and then it costs 25% of the session price.

Cancellation of the session costs 50% of the session price if there are more than 3 working days to the agreed session, and then it costs 100% of the session price.

In case of no-show, 100% of the amount is paid. You are absent if more than 15 minutes of the session have passed, and the session can then be interrupted by us without notice.

Payment and security

Payment for your purchase on the website is made via one of our payment partners, FreePay ApS and MobilePay A/S (Sergel in Sweden). You can use Dankort, Visa/Dankort, Visa, Visa Electron and Mastercard for payment, as well as your mobile phone for payment via MobilePay. All prices are in Danish kroner and are all exclusive of VAT, as all our services and subscriptions are not subject to VAT.

When you shop with us, your payment is handled through our payment partner, and we thus do not handle your card details directly. To secure your card information as best as possible, all communication between your computer/browser and the website is encrypted using HTTPS/SSL.

The cardholder’s responsibility and liability

The registration is binding from the moment the service is purchased. The cardholder is obliged to pay the full amount within a possible commitment period, depending on the chosen service. The cardholder is obliged to pay for sessions according to the terms of purchase.

Renewal and deletion of card number

If your card is closed for any reason, your payment will not be processed and your service will be disabled until the payment can be processed.

Right of withdrawal

According to Danish legislation, you basically have a right of withdrawal of 14 days, according to the rules in the Consumer Contracts Act, however, cf. below.

When you purchase service(s) from us, you gain access to a private area of ​​our website. This means that the purchase of service(s) is not covered by the rules on the right of withdrawal, as service(s) are immediately put into use after payment approval.

The Consumer Contracts Act states that stipulated right of withdrawal does not cover service(s) where performance begins at the same time as the conclusion of the agreement/payment.

You accept these terms upon your purchase on our website.

Personal information

We are the data controller for the personal data that is processed about you in connection with your purchase on the website. Any processing of your personal data takes place in accordance with data protection legislation and you can find our privacy policy and cookie policy on our website.

The privacy and cookie policy is an integral part of these trading conditions.

Updates

We reserve the right to change these terms at any time. You will receive notification of the changes to the conditions at the next login. If there are minor changes, these can be implemented without notice. If there are significant changes or the subscription prices change, you will receive an individual notification of at least 30 days when you next log in.

The agreement can then be terminated without notice with effect from the entry into force of the significant change or the change in the subscription prices. If you continue your use of the website, you give your consent to the changes made hereafter forming part of the agreement between you and us.

We reserve the right for any errors in texts and prices.

Violation

We reserve the right to terminate, suspend or cancel your subscription at any time and without notice if you do not act in accordance with the trading conditions, cf. the general trading conditions.

If we are forced to delete a profile due to a violation of the Terms, any remaining membership will not be refunded.

Complaint

If a situation arises where the service provided does not meet your expectations, please contact us to try to find an appropriate solution.

If, contrary to expectations, it is not possible to find an appropriate solution, you have the opportunity to complain about the website.

Complaints can be submitted to:

Konkurrence- og Forbrugerstyrelsens Center for Klageløsning, at  Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to Center for Klageløsning at this URL: https://naevneneshus.dk/start-din-klage/center-for-klageloesning-og-forbrugerklagenaevnet/vejledning/

You may also complain to the EU Commission online at this URL: www.ec.europa.eu/odr. This right of appeal is particularly relevant for consumers residing in an EU country other than Denmark. If you file a complaint through this portal, please provide our email address [mark@therapy-mark.com].

Choice of law and venue

The trading conditions are subject to Danish law and disputes that cannot be resolved in any other way must be brought before the Danish courts.

For inquiries and questions, you can contact us here

Mark Colclough ApS
Smørmosetoften 8
5700 Svendborg
Denmark

E-mail: hello@therapy-mark.com

EU Tax No.: DK38285424